Software Support

SOFTWARE TRAINING

You may view the following mp4 training videos for Prestige ePCR:

CONNECT TO SUPPORT TECHNICIAN

For our Support Technician to connect to your software, please click the icon for “Virtual Tech Support” in order to download and run the TeamViewer EMSCLTD Virtual Technician module. Your computer may ask you to allow this download, so please answer Yes to download and run. vtlink

Once the popup box occurs, you will tell us Your ID and Password to further allow connection to your desktop so we may troubleshoot your issue. (Be sure no other instance of a TeamViewer product is running on your computer when you attempt support with our technician.)

*TeamViewer – the All-In-One Software for Remote Support and Online Meetings
Remote control any computer or Mac over the internet within seconds or use TeamViewer for online meetings.